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Privacy Policy
This Privacy Policy explains how Wild Auto Parts collects, uses, stores and discloses personal information when you visit our website, place an order, contact us, subscribe to our marketing or interact with our online store.
Wild Auto Parts operates the website:
By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.
1. Personal Information We Collect
We may collect personal information from you when you:
visit our website;
place an order;
create an account;
contact us;
subscribe to our email or SMS marketing;
enter a promotion or giveaway;
leave a review;
interact with our ads or social media pages; or
otherwise provide information to us.
The personal information we collect may include:
your name;
email address;
phone number;
billing address;
shipping address;
order details;
payment-related information;
customer service messages;
product preferences;
website usage information;
IP address;
device and browser information;
location information; and
marketing preferences.
We do not store full credit card details. Payments are processed securely by our payment providers.
2. How We Collect Information
We collect personal information when you provide it to us directly, such as when placing an order, contacting us or signing up to marketing.
We may also collect information automatically through cookies, tracking pixels, analytics tools and similar technologies when you visit or use our website.
3. How We Use Personal Information
We may use your personal information to:
process and fulfil orders;
send order confirmations, shipping updates and tracking details;
provide customer support;
respond to enquiries;
process refunds, returns or warranty claims;
prevent fraud and protect our website;
improve our website, products and customer experience;
personalise your shopping experience;
send marketing emails or SMS messages where you have subscribed or where permitted by law;
show relevant advertising through platforms such as Meta, Google or other advertising networks;
manage competitions, promotions or offers;
comply with legal, tax and accounting obligations; and
protect our legal rights.
4. Email and SMS Marketing
If you subscribe to our marketing, we may send you promotional emails or SMS messages about products, offers, new releases and updates.
You can unsubscribe at any time by using the unsubscribe link in our emails, following the opt-out instructions in SMS messages, or contacting us.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to help operate the store, improve the shopping experience, analyse website traffic and support advertising.
Cookies may be used for:
remembering items in your cart;
keeping you logged in;
processing checkout;
website analytics;
fraud prevention;
personalising content;
measuring ad performance; and
showing relevant advertising.
You can disable cookies in your browser settings, but some parts of the website may not work properly if cookies are disabled.
6. Who We Share Personal Information With
We may share personal information with trusted third parties who help us operate our business, including:
Shopify and website hosting providers;
payment processors;
shipping and courier providers;
email and SMS marketing platforms;
analytics providers;
advertising platforms such as Meta and Google;
customer review platforms;
fraud prevention and security providers;
professional advisers such as accountants, lawyers or insurers;
government, regulatory or law enforcement bodies where required by law.
We only share information where needed for business, legal, security, marketing or customer service purposes.
We do not sell your personal information.
7. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia, including platforms used for website hosting, payments, analytics, advertising, email marketing or order fulfilment.
Where this occurs, we take reasonable steps to ensure your personal information is handled securely.
8. How Long We Keep Personal Information
We keep personal information for as long as needed for the purpose it was collected, including to process orders, provide customer service, meet legal and tax obligations, resolve disputes, prevent fraud and maintain business records.
When personal information is no longer required, we will take reasonable steps to delete it or de-identify it.
9. How We Protect Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you, or ask us to correct inaccurate or outdated information.
To make a request, please contact us using the details below.
11. Deleting Your Information
You may contact us to request that we delete your personal information.
In some cases, we may need to keep certain information for legal, accounting, tax, fraud prevention, dispute resolution or business record purposes.
12. Children’s Privacy
Our website is not intended for children under 16 years of age.
We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take reasonable steps to delete it.
13. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, apps, legal requirements or data handling practices.
The updated version will be posted on this page.
15. Contact Us
For privacy questions, requests or complaints, please contact:
Wild Auto Parts
Email: info@wildautoparts.com.au