$9.95 shipping on all orders Australia Wide!
Free returns on faulty or damaged products

Wild Auto Parts is the operator of https://wildautoparts.com.au. By placing an order through our website, you agree to the shipping terms below. This policy is provided to help set clear expectations around order processing, delivery timeframes and shipping support.

1. Stock Availability

All orders are subject to stock availability.

We do our best to keep stock levels accurate on our website. From time to time, there may be a stock discrepancy or supplier delay. If this happens, we may:

• 
  dispatch the available items first and send the remaining items separately;
  
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  arrange for an item to be shipped directly from our supplier; or
  
• 
  contact you to offer a replacement, backorder option or refund.
  

2. Shipping Costs

We charge a flat shipping rate of $9.95 per order within Australia unless otherwise stated at checkout.

3. Dispatch Time

Orders are usually dispatched within 3 business days after payment has been received.

During busy periods, new product releases, pre-orders or high-volume sales periods, dispatch may take a little longer. We will do our best to keep delays to a minimum and provide tracking once your order has been shipped.

Our warehouse operates Monday to Friday during standard business hours, excluding public holidays.

4. Delivery Timeframes

Domestic orders are generally delivered within 2–7 business days after dispatch, depending on your location and the delivery carrier.

Delivery times are estimates only and may be affected by courier delays, Australia Post delays, public holidays, peak periods, weather events or other circumstances outside our control.

Once your order has been dispatched, the delivery timeframe is managed by the carrier. However, if your parcel is delayed beyond the estimated timeframe, please contact us and we will assist where possible.

5. Tracking

Once your order has been dispatched, you will usually receive a tracking number or tracking link.

Some smaller items may be shipped without tracking depending on the item size, shipping method or carrier used.

6. Change of Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

We can only update the delivery address if your order has not yet been processed or dispatched. Address changes are not guaranteed once an order has been placed.

7. P.O. Box Shipping

We can ship to P.O. Box addresses where supported by the selected carrier.

8. Late or Delayed Parcels

If your parcel is running late, please first check the tracking information provided.

If your order is outside the estimated delivery timeframe, please contact us through our contact page and we will assist you in following up with the carrier.

9. Lost Parcels

If your parcel appears to be lost in transit, please contact us so we can investigate with the delivery carrier.

We may need to allow the carrier time to complete an investigation before a replacement or refund can be arranged.

10. Parcels Damaged in Transit

If your parcel arrives damaged, please contact us as soon as possible.

Please include:

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  your order number;
  
• 
  photos of the damaged packaging;
  
• 
  photos of the damaged item; and
  
• 
  any relevant delivery information.
  

Please keep the item and packaging until the issue has been reviewed, as the carrier may require evidence for an investigation.

We will work with you to resolve the issue in accordance with Australian Consumer Law.

11. International Shipping

International delivery times vary depending on the destination country and carrier. International orders are generally in transit for approximately 5–22 business days, although delays can occur due to customs processing, local postal services or international freight delays.

12. Duties, Taxes and Customs Charges

Australian GST is included in website pricing where applicable.

For international orders, import duties, taxes, customs charges or local fees may apply when the parcel arrives in the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Wild Auto Parts is not responsible for delays caused by customs processing.

13. Cancellations

If you need to cancel an order, please contact us as soon as possible.

We may be able to cancel your order if it has not yet been processed, packed or dispatched. Once an order has been processed or shipped, we may not be able to cancel it.

14. Customer Service

For all customer service enquiries, please contact us at:

https://www.wildautoparts.com.au/contact